OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, and other departments react quickly to inbound inquiries.
Popularity: 1% [?]
December 28th, 2007 at 8:03 pm
Check out this list of Free, Open Source ticket tracking software : Free, Open source Ticket Tracking, Workflow software at OpenDEN
regards,
Govind